Who we are

Our website address is: https://bedrockresidencies.com.

This Privacy Policy describes how the Bedrock Residencies RC: 1839912 (“we” or “us”) collects, uses, consults or otherwise processes an individual’s Personal Data. This Privacy Policy applies globally, but depending on where you live some specific provisions of this Privacy Policy may not apply to you.

In some of the situations described in this Privacy Policy, the apartment where you made a booking and/or stay will also process your data as a (joint or sole) Controller. The apartment will be solely responsible for the processing activities for which it is the sole Controller.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://bedrockresidencies/privacy-policy. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

1. Short-let booking process

In the context of the apartment booking process – whether this takes place online on one of our brand websites, through an online booking channel, via a travel agent, through our call center or directly at the apartment – we process your Personal Data for the purpose of (i) enabling you to reserve a room in the apartment of your choice; (ii) verifying the availability of the apartment and to administer the booking; (iii) sending you a booking confirmation; and (iv) sending you pre-arrival emails. You may unsubscribe from pre-arrival emails at any time by clicking on the unsubscribe link in the emails sent to you.

Processed data categories

Address, Booking details (including reservation number), Date of arrival and departure, Email address, First name / Last name, First name / Last name of adult co-guest(s), Payment card type, number and expiration date, Telephone number, Title

Source of data

Depending on the booking mechanism used:

– Directly from you through the online booking form

– Through the online booking channel you used to make the booking

– From your travel agent

– From our call center

– From the Bedrock Residencies’ you made a direct booking with

Ground for processing

Processing is necessary to take steps to enter into and perform a contract.

Recipients of data

– The Bedrock Residencies’ apartment of your choice

– Other Bedrock Residencies’ entities involved

– IT service providers involved in the (online) booking process

– IT service providers

– Email communications service provider

2. Interrupted or incomplete online booking process (abandoned cart)

When you are booking online but for some reason are not able to finalize the booking process, we process your Personal Data for the purpose of enabling you to easily continue the online booking process by sending you an email with a link to the online booking form, which is pre-filled on the basis of the data you had already provided in the form.

Processed data categories

Address, Date of arrival and departure, Email address, First name / Last name, First name / Last name of adult co-guest(s), Payment card type, number and expiration date, Telephone number, Title

Source of data

Directly from you through the online booking form

Ground for processing

It is in Bedrock Residencies’ legitimate interest as a business to re-market an interrupted or incomplete booking process. In this context, Bedrock Residencies’ business interests prevail over yours.

Recipients of data

– Email communications service provider

– Provider of targeted advertisements

3. Guest satisfaction surveys

We may send you guest satisfaction surveys by email during or after your stay to enable us to measure the performance of our apartments. You may unsubscribe from our guest satisfaction survey emails at any time by clicking on the unsubscribe link in the emails sent to you.

Processed data categories

Country of residence, Date of arrival and departure, Email address, First name / Last name, Nationality, Stay details

Source of data

Depending on the booking mechanism used:

– Directly from you through the booking form

– Through the online booking channel you used to make the booking

– From your travel agent

– From our call center

– From the Bedrock Residencies’ you made a direct booking with

Ground for processing

Processing is necessary to ensure and follow up on the good performance of the contract you have with us.

Recipients of data

– Other Bedrock Residencies’ entities involved

– Guest satisfaction survey provider

4. Service emails Analytics

In the context of service emails, which includes guest satisfaction survey emails and any pre-arrival emails concerning your booking, we may process and collect your Personal Data, and notably whether you have opened and actioned a service email, for analytical purposes in order to measure the click-through rate and improve the content of our service emails. You may unsubscribe from our service emails at any time by clicking on the unsubscribe link in the service emails sent to you.

The information below describes the types of data we process for this purpose, where we get your data from, the ground we rely on to carry out the processing, and who we may share your data with.

Processed data categories

Email address, Email clicking behavior, Email opening behavior, First name / Last name

Source of data

From our email analytics service provider

Ground for processing

It is in Bedrock Residencies’ legitimate interest as a business to understand the email clicking behavior of its guests in order to determine whether improvements are needed. In this context, Bedrock Residencies’ business interests prevail over yours.

Recipients of data

– Other Bedrock Residencies’ entities involved

– IT service providers

– Email analytics service provider

Short-let Guests

1. Check-in and check-out

When staying at the short-let apartment of your choice, we will collect and process your Personal Data for the purposes of (i) registering your arrival and departure at the apartment; (ii) assigning you a key card to your room or allowing you to use your mobile device as a room key; (iii) obtaining a credit card guarantee or apartment deposit to ensure payment of your stay; (iv) managing (and archiving) your apartment registration card; (v) creating or updating your profile in our apartment management system; (vi) assessing your eligibility for a room upgrade and managing this if applicable; (vii) managing payment of your stay; (viii) establishing, printing or sending an invoice for your stay; and (ix) paying a commission to your travel agent (if applicable).

In the event you have booked a room in one of our apartment but do not show up – without cancelling – on the date of arrival communicated, we will process your Personal Data for the purposes of (i) cancelling your stay and any other reservation you may have made; and (ii) managing, processing and settling any outstanding payment that may be due.

Processed data categories

Address, Bookings, Date of arrival and departure, Email address, First name / Last name, First name / Last name of adult co-guest(s), Payment card type, number and expiration date, Telephone number, Title

Source of data

Depending on the booking mechanism used:

– Directly from you through the booking form

– Through the online booking channel you used to make the booking

– From your travel agent

– From our call center

– From the Bedrock Residencies you made a direct booking with

Ground for processing

Processing is necessary to perform the contract you have with us.

Recipients of data

– Other Bedrock Residencies’ entities involved

– IT service providers

– Your travel agent (if applicable)

2. Credit limit reports

To ensure payment for all guests staying in a short-let room, each short-let guest is asked for a credit card or deposit upon arrival. In order to ensure that you do not exceed your credit limit during your stay, we produce a credit limit report multiple times a day for the purposes of verifying whether your credit limit has been exceeded. These credit limit reports may contain your Personal Data. Please note that in limited circumstances these credit limit reports may be subject to one of our internal financial audits, and may therefore be accessed by members of our internal audit department, in order to ensure that our apartments follow the Bedrock Residencies internal guidelines and policies.

Processed data categories

Date of arrival and departure, First name / Last name, Payment card type, number and expiration date

Source of data

Depending on the booking mechanism used:

– Directly from you through the booking form

– Through the online booking channel you used to make the booking

– From your travel agent

– From our call center

– From the Bedrock Residencies you made a direct booking with

Ground for processing

Processing is necessary to ensure the performance of the contract you have with us.

Recipients of data

– Other Bedrock Residencies’ entities involved

– IT service providers

3. Sort-let stay

When you stay in one of our apartments, we endeavor to make your stay as pleasant as possible. This requires processing your Personal Data for the purposes of providing specific services during your short-let stay. These services include (i) housekeeping and maintenance; (ii) returning lost or forgotten items to you; and/or (iii) managing your and your co-guests’ preferences, such as dietary requirements and pillow preferences, in order to provide you with a better service during your stay with us.

Processed data categories

Address, Consumption habits, Date of arrival and departure, Dietary requirements, Email address, First name / Last name, First name / Last name of adult co-guest(s), Other preferences, Payment details (for the purpose of returning lost or forgotten items), Telephone number

Source of data

Depending on the booking mechanism used:

– Directly from you through the booking form

– Through the online booking channel you used to make the booking

– From your travel agent

– From our call center

– From the Bedrock Residencies you made a direct booking with

– Directly from you during your stay at the apartment

Ground for processing

It is in Bedrock Residencies’ legitimate interest as a business to organize its day-to-day apartment maintenance activities, to personalize the services it provides, and/or to be able to identify the owner of a lost or forgotten item. Taking into account the limited Personal Data processed and shared for such purpose(s), Bedrock Residencies’ business interests prevail over yours.

Recipients of data

– Apartment personnel, including housekeeping, maintenance, front desk, and/or other apartment personnel concerned

– Other Bedrock Residencies entities involved

– IT service providers

– Delivery or courier service providers (for the purpose of returning lost or forgotten items)

4. Guest additional services and facilities

In many of our apartments you can benefit from additional services and facilities, such as breakfast, room service, minibar, pool, restaurants and bars, spa treatments, laundry services, parking, taxi requests, free Wi-Fi, etc. In the event you make use of additional services or facilities at one of our apartments, your Personal Data may be processed to (i) manage the booking and use of such additional apartment services and/or facilities; (ii) administer any advance bookings of additional services and/or facilities to your file; (iii) personalize returning guests’ arrival to the apartment and the choice of room amenities and room features; and (iv) manage the expenses incurred for such additional services and/or facilities.

Processed data categories

Consumption habits, Date of arrival and departure, Dietary requirements, Email address, First name / Last name, First name / Last name of adult co-guest(s), Payment card type, number and expiration date, Title

Source of data

– Directly from you through the online booking form

– Through the online booking channel you used to make the booking

– From your travel agent

– From our call center

– Directly from you through the apartment registration card

– Directly from you when making your additional service/facility request with the apartment front desk or the concierge

– Through the online booking platform for additional services and facilities

Ground for processing

Processing is necessary to take steps with a view to entering into a contract and/or to perform the contract.

Recipients of data

– Apartment personnel, including front desk, room service, and/or other apartment personnel concerned

– Other Bedrock Residencies entities involved

– IT service providers